Delivery Policy
Once the Customer places an online order, Melimelo Trading Ltd commits to deliver the order within 1 to 3 business days.
The Customer understands that delivery of the ordered items shall occur only at locations within the Mauritian territory limits excluding Rodrigues and other Outer Islands.
To ensure safe delivery, the Customer must properly fill the delivery address, the mobile number and any specific instructions in the fields provided online.
Melimelo Trading Ltd Delivery Staff/Agent will contact the Customer directly to notify him when the delivery of his order shall take place.
For product(s) ordered that need to be delivered by external partners or suppliers, Melimelo Trading Ltd shall request the full payment of the order prior to the delivery being done by the external partner or supplier.
Melimelo Trading Ltd commits to deliver the order and available items within 3 Business Days (excluding weekends and public holidays). Should Melimelo Trading Ltd not be in a position to deliver the Customer’s orders within the given time-frame (for e.g in case of any force majeure), Melimelo Trading Ltd Delivery Staff/Agent shall contact the Customer immediately & notify him when the delivery of his order shall take place.
In the event that the Customer notices a change in his availability with respect to receiving his ordered products, he must contactMelimelo Trading Ltd on 54881188 as soon as he reasonably can.
The Customer needs to present his identification document (National ID or Passport) to the Melimelo Trading Ltd Delivery Staff/Agent before accepting the delivery.
The Customer must ensure and check that the product delivered is the right one and that he receives a Warranty Certificate, where applicable. A sales invoice indicating the amount paid by the Customer will also be provided to him upon delivery.
The Customer will have to sign a Delivery Note acknowledging delivery of the products and need to check and ensure that his products are delivered sealed. For any issue regarding the delivered product, the Customer will have to inform Melimelo Trading Ltd on 54881188.
Melimelo Trading Ltd will not install any product(s) on behalf of the customer.
Once a product has been delivered to a customer Melimelo Trading Ltd will not grant any refund. It is the responsibility of the customer to ensure that the product is in good condition and meets his or her expectation at the moment of delivery as no refund or exchange will be allowed once delivery has been done.
Once delivery has been made, we will not be liable for any breakages, nonconformity or shortages of the products ordered.